Frequently asked question

Registration and payment queries

A fresh approach to general practice 2021 is open for all RCGP members. Registration information and ticket prices can be found on the website here. We reserve the right to refuse registration at our discretion.

Bookings can only be made online. Please visit the events registration page. We are not able to take any registrations over the phone but if you have any problems making your booking online please call +44 (0)20 8267 4064 to speak to a member of the customer services team.

If you previously registered for the RCGP Annual Conference 2020, you should have automatically received a refund for the difference between the amount you paid and the introductory offer price. If you have not received a refund or have any questions please contact

The RCGP’s A fresh approach to general practice 2021 conference event will take place across two days 11-12 February 2021 via a digital event platform.

A fresh approach to general practice 2021 will take place on Thursday 11 and Friday 12 February from 9am – 5pm. Please note, these timings are subject to change.

Yes, if you are looking to make a group booking for the conference, at the beginning of the registration process please choose one of the following: ‘Registration contact is not attending, but there are other attendees’ or ‘Registration contact is attending along with other attendees’.

Please note we can only accept card payments for bookings under £800. For group bookings payment is available via invoice until the 11 December 2020.

Once you have completed your registration, a booking confirmation will be sent directly to the registered email address. Please check your junk mail to ensure this email has not been blocked. You will also receive an email one weeks prior to the conference with all the final information and joining instructions.

Yes. We are offering a discounted introductory rate, available until 29 October and an early bird rate until 30 November for all ticket types.

No. All tickets will give you access to the event platform for the full two-day conference. 

All event ticket prices are per person for the full duration of the conference and grants you access to all keynote and plenary sessions; poster sessions; networking; live Q&A; virtual exhibition; online access to all materials; and certificate of attendance.

If you have opted to pay via invoice the booking confirmation email will include a copy of the invoice (plus VAT as applicable). The full conference fee must be paid, in clear funds and in accordance with the instructions set out in the invoice, within 30 days of the date of the invoice or before the event date, whichever is earlier. If your company uses Purchase Order Numbers, please supply this at the time of booking as failure to do so may cause problems with your booking. If at a later date you wish to pay your invoice by credit card, please call the phone number at the bottom of the invoice. Payment for your place at the event must have cleared before your registration badge will be emailed to you.

If you have opted to pay via credit card upon registration you will receive an email confirmation from Stripe and a VAT receipt will be emailed to you. Please note we can only accept card payments for bookings under £800.

If you are booking within 6 weeks of the event we will require payment by credit card. Please note that we only accept MasterCard and Visa. American Express cannot be accepted. If this causes difficulty then please contact our customer services team on +44 (0) 208 267 4064 or email Please note we do not accept cash or cheque payments.

No, your colleague must also register.

Substitute delegates are welcome but we require you to advise us of any substitutions (including full contact details and member details) no later than Tuesday 5 January 2021. Please email to notify us of any substitutions.

Cancellation of registrations must be received in writing to, no later than Tuesday 5 January 2021.

Cancellations received will be refunded at the following rates:

  • On or before 10 November: full fee less a £45 administration fee
  • Between 11 November and 4 January: 50% of the registration fee
  • From Tuesday 5 January: we regret that no refund can be made

No, all sessions are open to all registered delegates. You do not need to pre-book sessions to join.

Attending the digital event

One week prior to the event you will be emailed your joining instructions. If you have not received this information, please email with your booking reference number.

All you need is a good wifi connection to access the online event platform. You do not need to download anything or have a web camera to participate. 

For the best user experience, we recommend using Google Chrome, Firefox or Safari internet browsers. Internet Explorer and Edge are not recommended. The online event platform can also be accessed via a mobile or tablet device, but we recommend using a desktop or laptop to make the most of your experience. 

Please check your organisation security policies to ensure pop ups are not blocked as this functionality is required for the live sessions.

If you have any particular requirements, disabilities, or any other needs we should be aware of, please do let us know when you register for the event. Alternatively, please email

The poster programme will be hosted on the online event platform, you will be able to access this via the main menu on the left-hand side of the screen. The posters will be numbered and displayed by category. This will include PDFs of posters submitted by the authors, abstracts, author details and (where applicable) a pre-recorded poster presentation.

Please note that speakers are sometimes prevented from presenting for personal or business reasons. Although we do endeavour to find suitable replacements of a similar calibre, we cannot guarantee any specific case studies, speakers or sessions. We appreciate your understanding and ask you to check the website regularly for updates.

We collect your personal information, when you register for the event. When you log in to access the event, you will be able to select what information is displayed and whether you would like other delegates to be able to network with you during the event, via the online event platform.

RCGP event sponsors and partners may want to share information and news about products and services with you, if you have joined or viewed their sponsored content. Haymarket Media Group, organisers of RCGP conferences and events, takes your privacy seriously. Sharing your details with sponsors and partners is always your choice and you will always be provided with a clear opportunity to indicate if you would prefer us not to share this information during registration. If you would like to change your preferences please email us via

After the conference

Certificates of attendance will be issued after the event and sent to your registered email address within 2 working days after the event. This event is self-accredited. There is no set amount or min/max of credits to receive; it depends on how many sessions you attend but typically one hour of learning = 1 CPD credit

You can view the programme online to get an idea of how much you could accumulate. We also recommend that you keep note of the sessions you attend at the conference. You can also add sessions to your personalised schedule and download them to your email calendar. 

We ask all of our speakers for permission to publish their presentations on the website for you to download post-event. Not all of our speakers give us permission to do so. What we are legally permitted to publish online, will be made available to you as soon as the speakers have released their updated versions. This tends to be within one week of the conference itself.

All event attendees will be sent a feedback questionnaire to their registered email address, after the event. You will also have the opportunity to give basic feedback on sessions, via the digital event app. If you would like to give any additional feedback or suggestions, please email

Sponsorship and exhibiting at the conference

To find out how to become a sponsor and to hear about our customised packages which offer you a full range of promotional opportunities, please contact Joy Clarke, Commercial Director, at

Alternatively please view the information page for Sponsors.

Please contact