Terms and conditions

1.1 To purchase a ticket for the RCGP A fresh approach to general practice, you must register via the website registration page. The information on your Booking Form must be accurate and up to date, including your contact details (which we will use to provide you with any relevant pre or post event information). 

1.2 Submitting a booking form constitutes an offer by you to purchase a ticket for the conference in accordance with the event terms and conditions. 

1.3 Your place is not guaranteed until you have received email confirmation from Haymarket Media Group Ltd. If you do not receive confirmation within 24 hours of your booking being made, you should contact Haymarket Media Group by email at rcgp@haymarket.com

1.4 If you have opted to pay via credit card upon registration you will receive an email confirmation from Stripe and a VAT receipt will be emailed to you. Please note we do not accept cash or cheque payments. If this causes difficulty then please contact our customer services team on +44 (0) 208 267 4064 or email rcgp@haymarket.com

1.5 Where applicable, registration fees include VAT at the prevailing rate.  In order for your booking to be processed you must sign the terms and conditions by ticking the box agreeing to them on your registration form. 

2.1 Cancellation of registration bookings must be received in writing to rcgp@haymarket.com. Cancellations must be made no later than Tuesday 5 January 2021.  

Cancellations received will be refunded at the following rates:

  • On or before 10 November: full fee less a £45 administration fee
  • Between 11 November and 4 January: 50% of the registration fee
  • From Tuesday 5 January: we regret that no refund can be made

2.2 Substitute delegates are welcome at no extra charge but we require you to advise us of any substitutions (including full contact details and membership details) no later than Tuesday 5 January 2021.

2.3 In the event of a substitution the full conference ticket will be transferred to the new replacement delegate. 

2.3 Where applicable, any cancellations that still have payment outstanding will be liable for either the administration fee or the full registration fee, dependent on the date and time of the cancellation. 

2.4 All fees must be paid in full prior to the event, without exception. Any delegates arriving at the conference with their payment outstanding may be asked to complete credit card details as a guarantee. 

2.5 We are unable to accept payments by invoice from Friday 11 December 2020. Any delegates registering after Friday 11 December 2020 must register and pay with a valid credit card. Bank transfer charges are the responsibility of the payer. Please note we do not accept cash or cheque payments. We must receive full payment prior to the event start date. If you are booking within 6 weeks of the event we will require payment by credit card. If this causes difficulty then please contact our customer services team on +44 (0) 208 267 4064 or email rcgp@haymarket.com. 

3.1 Changes to any aspect of the conference (including speakers and programme) may be necessary due to events outside the control of Haymarket Media Group Ltd and RCGP Conferences Ltd. The organisers therefore reserve the right to make any necessary amendments to the programme or timings of the event. 

3.2 Attendance fees will not be refunded in the event of threat of war, terrorism, curtailment of public transport, adverse weather conditions, strikes or other circumstances outside of the organiser’s control. Where the organisers elect to cancel a conference the liability of the organiser will be limited to a refund of any fees paid. The organisers are not liable for any consequential loss.